PRIVACY POLICY

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect:

• Name, phone number, email address
• Address and location details
• Account credentials

1.2 Pet Information

• Pet name, breed, age
• Medical history and vaccination records
• Behavioral traits
• Grooming and boarding preferences
• (This is critical to your operations and tied to grooming consent )

1.3 Transaction Information

• Payment details (processed via secure third-party gateways)
• Booking history
• Service preferences

1.4 Technical Information

• IP address
• Device information
• App usage data
• Log files

2. USAGE OF INFORMATION

The information collected may be used for:

• Account creation and management
• Identity verification
• Delivery of grooming, boarding, and related services
• Safety and operational decisions (including medical handling)
• Personalization of services
• Customer support and communication
• Sending transactional messages (non-optional)
• Marketing and promotional communication (with opt-out option)
• Fraud detection and prevention
• Internal analytics, audits, and service improvement
• Compliance with legal obligations
• We may also use the data for any purpose incidental to the above or with Your consent.

3. SHARING AND DISCLOSURE

We may share Your information with:

3.1 Service Providers

• Groomers
• Boarding partners
• Veterinarians
• Logistics and transport providers
• (This directly aligns with your service structure and medical consent )

3.2 Third-Party Vendors

• Payment processors
• Analytics providers
• Marketing partners
• Such parties are contractually obligated to maintain confidentiality.

3.3 Legal and Regulatory Authorities

Information may be disclosed:

• To comply with applicable laws
• To respond to legal requests
• To enforce agreements
• To protect safety and prevent fraud
• The Company may do so without prior noticewhere legally required.

3.4 Business Transfers

In case of:

• Merger
• Acquisition
• Sale of business/assets
• Your data may be transferred to the new entity.

3.5 Aggregated Data

We may share anonymized and aggregated data for analytics and business purposes.

4. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites or services (“Third Party Sites”).

The Company is not responsible for:

• Their privacy practices
• Their data handling
• Users are advised to review third-party policies independently.

5. COOKIES AND TRACKING

We use cookies and similar technologies for:

The Company is not responsible for:

• Platform functionality
• Performance tracking
• Personalization
• Advertising
• Cookies may be:
• Session-based
• Persistent
• Users can control cookies through browser settings. However, disabling cookies may affect Platform functionality.

6. DATA SECURITY

The Company implements reasonable security measures, including:

• Encryption
• Access controls
• Secure infrastructure

However:

• No system is completely secure
• Data transmission over the internet carries inherent risks

The Company shall not be liable for breaches beyond its reasonable control unless caused by gross negligence.

Users are responsible for maintaining confidentiality of their account credentials.

7. DATA RETENTION

We retain information:

• As long as necessary to provide services
• For legal and regulatory compliance
• For internal business purposes

Certain data may be retained even after account deletion where required by law.

8. USER RIGHTS

Subject to applicable law, You may:

• Access Your data
• Correct inaccuracies
• Request deletion
• Withdraw consent

Requests can be made by contacting the Company.

Note: Certain services may not be available if required information is not provided.

9. CHILDREN AND MINORS

The Platform is not intended for individuals under 18 years of age.

If accessed by a minor, it is deemed to be under parental or guardian consent.

The Company does not knowingly collect data from minors without such consent.

10. USER OBLIGATIONS

By using the Platform, You agree:

• Not to misuse any data accessed
• Not to share, sell, or exploit user data
• To maintain confidentiality of information

11. GRIEVANCE REDRESSAL

For any grievances or complaints, contact:

Email: support@ultimutt.com (replace with your actual email)

The Company will:

• Acknowledge within 24 hours
• Resolve within 15 days

12. ACCOUNT DELETION

Users may delete their account through the App.

Upon deletion:

• Personal data will be removed from active systems
• Certain data may be retained for legal compliance

13. AMENDMENTS

The Company reserves the right to modify this Privacy Policy at any time.

Changes shall be effective immediately upon posting. Continued use of the Platform constitutes acceptance.